At the heart of AFB’s customer satisfaction policy is “Customer Focus’. We keep enhancing our processes based on customer feedback and aim to have long lasting relationships with or customers.
To make sure customer satisfaction is achieved and maintained, we use numerous techniques to see if customer expectations and their varying needs are fulfilled at the highest standards, The results are communicated to our employees internally and any issue is treated as a top priority matter to develop immediate resolutions.
We value feedback as ‘a gift’. We put the whole weight and experience of our company to turn the feedback we received into an improvement opportunity and subsequently delighted customers
While your positive feedback is a clear sign of AFB moving in the right direction, your feedback for imrovement is an input in our processes for striving to be a step ahead. Therefore we encourage our customers to provide us with feedback every way possible.